Custom Shirts, Tailored Shirts, Dress Shirts | Modern Tailor Custom Tailored Suits and Shirts

FAQs

FABRICS

MEASUREMENTS

PLACING ORDERS

BILLING

SHIPPING

AFFILIATES/LARGE ORDERS

ALTERATIONS, RETURNS AND EXCHANGE

LARGE ORDERS

PRODUCTION TIME

PROMOTIONS

CUSTOMER SERVICE

CANCELLATIONS

** DISCLAIMER **

We update this page frequently to provide better information for their customers. It is the customer's responsibility to regularly visit this page.

Frequently Asked Questions
FABRICS
1.	Do you have a fabric swatches?
2.	What type of fabrics do you have?
3.	What is 'thread count'?
4.	What's the difference between "Easy Care" and "Non-iron"?
5.	What are the "Executive Collection" fabrics?
6.	What's the difference among "Wool", "Pure Wool" and "Anglo Saxon Wool"?
7.	What is the normal weight of your suit fabrics?
8.	Do I have to worry about shrinkage?
9.	Do you have tips on how to wash Modern Tailor dress shirts?

1.	Do you have a fabric swatches? top
	Yes. Our $25 swatch book package comes with 50 pieces of sample fabrics, 3 x $10 free vouchers and free delivery. Standard Swatch book contains shirt fabrics available only for a certain time period, updated every 3 months. Modern Tailor Collection Swatch book contains shirt fabrics included in our Modern Tailor Spring 2012 Collection. Suit and pants swatch fabrics are not yet available. To order, visit http://www.moderntailor.com/common/swatch.jsp To view the fabrics included in the fabric catalogue, visit: http://www.moderntailor.com/swatch/latest/

2.	What type of fabrics do you have? top
	Ninety five percent of our fabrics is 100% cotton. We also have linen and polyester shirt fabrics. For suits, jackets and pants, we have 100% pure wool, wool (5% polyester, 95% wool) and lycra.

3.	What is 'thread count'? top
	Thread count indicates the thickness of thread with which the fabric is woven. 1) Thinner thread/ thinner fabric 2) Higher quality 3) Nicer feel of the fabric Modern Tailor fabric list gives you an idea of the thread count of the fabric. For thicker material, we recommend thread counts from 60s to 80s. 200s though more comfortable are more expensive and usually thinner. View our fabrics here http://moderntailor.com/dressshirts

4.	What's the difference between "Easy Care" and "Non-iron"? top
	Easy Care fabrics require minimal ironing and have better drying and crease recovery properties, whilst Non-iron fabrics use Liquid Ammonia + moist cure finishing treatment. Non-iron fabrics are better and more resistant to wrinkles than the Easy Care fabrics.

5.	What are the "Executive Collection" fabrics? top
	These fabrics are mainly from Italy and Japan. They are 80s to 100s two-ply fabrics.

6.	What's the difference among "Wool", "Pure Wool" and "Anglo Saxon Wool"? top
	"Pure wool" means that the suit fabric is made of 100% wool, produced from high thread count 150s and 180s yarn. A "Wool" fabric is composed of polyester and wool blend. This is produced from 110s and 120s yarn. The "Anglo Saxon Wool" is made of high quality, expensive Australian yarn.

7.	What is the normal weight of your suit fabrics? top
	Our suit fabrics weigh around 280gr/mt to 300gr/mt.

8.	Do I have to worry about shrinkage? top
	No. All our fabrics are pre-shrunk, compliant with ITF standards that require cotton fabrics to shrink less than 2%. Any other residual shrinkage is considered in the shirt construction process.

9.	Do you have tips on how to wash Modern Tailor dress shirts? top
	Please feel free to click here to see how you can care for your shirts.

Frequently Asked Questions
MEASUREMENTS
1.	How do I get my exact measurements?
2.	What are the measurement allowances on the finished product?

1.	How do I get my exact measurements? top
	You can take your exact measurements within 10 minutes. Please follow our guides strictly. Shirt method is the best way to get the perfect fitting shirt. Watch. Youtube: How to Measure A Dress Shirt, Modern Tailor Or, you can ask a friend to help you take your measurements. Watch. Youtube: How to Take Body Measurements, Modern Tailor Or, you can also send us garments (shirts, suits or pants) to copy. Shipping instructions: 1. Send your shirt using First Class Mail (International post) through your local post office. This is the cheapest way to send packages to us. 2. Include in the package a detailed note with instructions and details about the shipment (e.g.Order #, Full name, Moderntailor account/username, any changes or adjustments you want to apply on your new shirt, styles, etc.) 3. There is no need to purchase packaging or a large envelope for the shipment. Fold the shirt neatly and place it inside a regular envelope. 4. Please mark the order as USED CLOTHING and do not declare any value on the airway bill so you can avoid paying additional or unnecessary customs taxes. 5. Mail the shirt to our office address in Shanghai: ModernTailor ATTN: WILLIAM WANG Suite 2301, No. 2077 West Yan An Rd, Jin Qiao Building, Changning District, Shanghai, China 200336

2.	What are the measurement allowances on the finished product? top
	Our tolerance of production (cutting commitment) is based on international standards. Collar and cuffs (+/-) 0.5 cm total circumference Shoulder length (+/-) 0,6 cm total length Chest size (+/-) 2.0cm Total circumference Waist size (+/-) 2.0 cm Total circumference Hip size (+/-) 2.0 cm Total circumference Shirt and Sleeve length (+/-) 1.0 cm Total length These allowances generally apply to all garment types: shirts, suits, jackets, pants for men and women.

Frequently Asked Questions
PLACING ORDERS
1.	Can you do special designs?
2.	Do you provide spare buttons?
3.	Do you make Windsor collars?
4.	Do you make shirts for small boys?
5.	Are your jackets canvassed or fused?
6.	What's a back split?
7.	What does the color STANDARD mean for monograms, button stitch and buttonholes?
8.	Do you have photos of the shirts or orders made before shipment?
9.	Can I change my order after I submit it?
10.	Logos, Monograms

1.	Can you do special designs? top
	Yes. Please send us a detailed description of your special requirements at sales@moderntailor.com. You may send photos. We will advise if there are additional costs. Special requests need to be entered on notes section during checkout.

2.	Do you provide spare buttons? top
	Yes, we do.

3.	Do you make Windsor collars? top
	The closest is the cutaway collar. If you require one that has less open spread, you may opt for the classic style. If you want one with a wider opening, you may opt for the wide spread style.

4.	Do you make shirts for small boys? top
	Yes. Same process as for adults.

5.	Are your jackets canvassed or fused? top
	All our jackets are half canvassed.

6.	What's a back split? top
	Also called the split yoke, this design entails "2 fabrics on the back of the shoulder joined by a seam" where the patterns can be cut horizontally or diagonally. The cut depends on the design of the stripes or herringbone, and the number of colors involved. There are two styles of the cut: HORIZONTAL: patterns are cut horizontally. This is recommended for stripes that have more than 3 colors or if the fabric has very large stripes. ANGLED or ANGLE CUT: patterns are cut diagonally. This is recommended for fabrics with 2 colors max, a herringbone texture or small stripes.

7.	What does the color STANDARD mean for monograms, button stitch and buttonholes? top
	STANDARD color is the closest hue to the main fabric. Should you want a different or not sure what the standard color will be, you can select the exact shade you want.

8.	Do you have photos of the shirts or orders made before shipment? top
	We take photos for majority of the finished products unless the customer specifies that he doesn't want his shirt photographed. To check out the designs of our customers, click here.

9.	Can I change my order after I submit it? top
	Yes you can. If the order is not yet in production, there is no fee to change order details. If the order is already in production, the fee depends on how much has already been done (minimum fee is $5). From Monday to Saturday, once the order is submitted, we begin production within 2 to 4 hours.

10.	Logos, Monograms top
	We accept custom logo requests in place of monograms. We only accept EMB files in the following formats: jan jef sew emd pes pec vip vp3 exp pcs pcm jmt Pricing depends on logo design, min $10 per logo. For pricing details, send us the image via email sales@moderntailor.com High Resolution JPEG to EMB file conversion fee - one time $20

Frequently Asked Questions
BILLING
1.	How can I pay for my order?
2.	Is my personal information secure?
3.	How much is the actual shirt?
4.	Are there any taxes or duties for customs?

1.	How can I pay for my order? top
	We accept Paypal, googleCheckout and all major credit cards.

2.	Is my personal information secure? top
	Yes, all sensitive customer details are encrypted in our database.

3.	How much is the actual shirt? top
	The fabric cost online is the base cost of a shirt. Any extra design is an additional fee.

4.	Are there any taxes or duties for customs? top
	There is an exemption quota in most countries that allows some merchandise, depending on the value of the package, to be received free from taxes and duties. The exemption quota varies for each country. For countries like United States, Australia, New Zealand, France, and UK, packages are received free of taxes and duties when the value does not exceed USD 200. For other countries, please check with your local customs office. Our prices are exclusive of any taxes and duties.

Frequently Asked Questions
SHIPPING
1.	How soon can I get my order?
2.	How much is your shipping fee?
3.	Can I change my shipping address after submitting the order?
4.	How can I track the package?
5.	The tracking information is blank! What shall I do?
6.	I was not around when the item was delivered. Can you re-send the package?

How soon can I get my order? top

Standard production and delivery is within 3 weeks. We provide expedite production ($5/shirt) and expedite delivery ($8/shirt) to deliver orders within 8 business days.

How much is your shipping fee? top

Shipping Method	Cost
Standard Shipping
Shirt (first 2 shirts)	US$10/item
Shirt (third shirt or up)	US$8/item
Pants	US$10/item
Suit	US$35/item
Expedite Shipping - DHL/FedEx
Shirt	extra US$8/item
Pants	extra US$10/item
Suit	extra US$30/item
Air Mail Shipping
Shirt	US$7/item
Pants	US$10/item
Suit	US$30/item
Expedite Production
Shirt	extraUS$5/item
(Expedite production is availble for shirts only)

Can I change my shipping address after submitting the order? top

Yes as long as the order has not yet been shipped. Please send an email to sales@moderntailor.com

How can I track the package? top

Standard Shipping:

Airmail : http://intmail.183.com.cn/item/itemStatusQuery.do?action=Enter
Aldex : http://en.ald365.com
China EMS : http://www.ems.com.cn/mailtracking/e_you_jian_cha_xun.html
EMS (USA) : https://tools.usps.com/go/TrackConfirmAction
EMS (Canada) : http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1
EMS (Australia) : http://auspost.com.au/track/
EMS (France) : http://chronopost.fr/transport-express/livraison-colis
EMS (Germany) : https://www.deutschepost.de/sendung/simpleQuery.html

Expedite shipping:

DHL : http://www.dhl.com/en.html
Fedex : http://fedex.com
SXY Express (For packages bound to USA only) : http://sha.hkdexpress.net/index.htm
JCEX : http://www.jcex.com/En/index.asp
DNJ Express : http://www.dnjexpress.com/indexe.asp
DPEX: http://dpex.com/multitrackenq_general.aspx

Additional information:
Australia, New Zealand, France, Netherland, London: http://www.goodexpress.com.cn/en/
Finland, Hungary, Isreal, Poland, Norway, Ireland, Switzerland, Spain, Denmark: http://www.shqy.in/en/
USA, Canada, expedite package: http://sha.hkdexpress.net/index.htm

The tracking information is blank! What shall I do? top

EMS updates their website after 2 to 5 business days that you have received the notification.
SXYExpress/DHL updates their website after 24 to 36 hours.

I was not around when the item was delivered. Can you re-send the package? top

Please contact the courier immediately to see if the package is still with them. Otherwise, it will be returned to us and we will email you when we receive it. Reshipping fees apply.

Frequently Asked Questions
AFFILIATES/LARGE ORDERS

Frequently Asked Questions
ALTERATIONS, RETURNS AND EXCHANGE
1.	What is your product complaints policy?
2.	What are your alteration fees?
3.	What is your Returns Policy?

1.	What is your product complaints policy? top
	For workmanship-related complaints, please contact us via email within 2 weeks after delivery of the goods. Complaints made after this period will not be entertained. THE PROCESS: Customer submits photos showing the chief complaint/s. Email sales@moderntailor.com Modern Tailor staff reviews the following: Photos, Profile and original order details submitted, Quality paper/production paper, Additional notes/requests, Email correspondences concerning the order ModernTailor staff forwards these to the production manager for further investigation. ModernTailor staff presents these resolution/s to customer. For measurement-related complaints, please submit photos to sales@moderntailor.com showing the wrong measurements. Take note of the proper way of measurements as specified on our Measurement guides. We follow the international standards for tolerance of production and our fabrics comply with ITF standards that require cotton fabrics to shrink less than 2%. RESOLUTION: If you submitted wrong measurements/style, we will either remake or alter the fabric at your full expense. If ModernTailor is at fault, we will handle full cost of alteration/remake. If it's easier to have a local tailor alter this for you, we can offer a voucher to be used as discount for future order or up to $30 to be sent to your Paypal account. For shipping-related complaints: If you provided wrong address, you will need to contact the transporter to have it re-routed to the correct address. This may have re-routing fee. You will need to shoulder the cost. If the order is urgent, we will remake and rush ship it at your full expense. If ModernTailor provided the wrong address to transporter, ModernTailor will handle full re-shipment costs. If the order is urgent, we will remake and rush ship it to you at no extra cost. The above resolutions are general guidelines. We review the complaints in a case-to-case basis. It is always best that you contact customer service at sales@moderntailor.com for any concern you may have so they can provide better resolutions for you.

2.	What are your alteration fees? top
	You can send shirts back to us if you need adjustments to be made. Alteration fee is $10 per shirt. If the area to be altered has to be enlarged or lengthened, we need to check the fabric allowance of the garment. The following are things we can alter. - Shirt length too long, Sleeve length too long or too short. - Chest, waist, hip, yoke are too big - Arms are too big or too small - Cuffs, Collar too big or too small

3.	What is your Returns Policy? top
	If you are not satisfied with Modern Tailor products due to reasons like fit, quality, fabric issue, etc, please contact us at sales@moderntailor.com We will evaluate the issue on a case per case basis. The general principles are: 1. If we were not able to follow the measurements you entered, with consideration of our cutting commitment and allowances published on our website, we will remake your order. 2. If the package has been damaged during shipment, we will request for a photograph of it. We will replace the order as long as it has not been tampered (washed, cleaned, etc) and reported within 1 week upon receipt of the item.

Frequently Asked Questions
LARGE ORDERS
1.	Do you accept large orders?
2.	Do you make uniforms?

1.	Do you accept large orders? top
	Yes. ModernTailor has enough capacity to finish orders in large volumes. If you are interested in getting discount benefits on your large volume orders, please email sales@moderntailor.com with the following information: 1. Type of garment to be produced 2. Color of garment 3. Type of fabric to be used 4. Size specifications (standard sizes or custom sizes) 5. Design details 6. Working budget 7. Deadline (when do you need the garments) 8. Shipping preferences

2.	Do you make uniforms? top
	Yes. Please visit Uniforms by Modern Tailor.

Frequently Asked Questions
PRODUCTION TIME
1.	What is your production time for shirts?
2.	How long is your production time for pants and suits?

1.	What is your production time for shirts? top
	The standard production time is 7 business days. This may extend depending on the requirements you submit. We can expedite the production of your shirts for $5 per shirt. Expedite production takes 3 to 5 business days. Production starts when: 1. Order is fully paid. 2. Tailor had accepted all your measurements and requirements. 3. Fabric is available in the factory. We require about 5 business days wait time if the fabric chosen is imported. If there are changes to order, or if measurements and requirements need to be reviewed, production time will also be extended, even if you chose expedite production.

2.	How long is your production time for pants and suits? top
	The standard production time is 10 business days assuming there are no last minute change requests.

Frequently Asked Questions
PROMOTIONS
1.	What are your current promotions?
2.	Using Vouchers, Store Credits, Sales Codes, Gift Certs
3.	First Time/New Customer Promotions

1.	What are your current promotions? top
	Please visit our PROMOTIONS Page for the latest promotions.

2.	Using Vouchers, Store Credits, Sales Codes, Gift Certs top
	Modern Tailor releases special promotions via vouchers, store credits and sales codes. Voucher characteristics: usually 30 days expiration; one voucher per order; can not be combined with other promos; entered at checkout; may have product restrictions Store credits - manually generated by Customer Service team; can be used with Gift certs and voucher on the same order. No expiration Sales Codes - entered on specific pages before the design process; can be used with gift cert, vouchers and store credit on the same order. Gift Certificates, usually sent by a friend/colleague. Gift certs and vouchers may be used on the same order, please contact sales@moderntailor.com

3.	First Time/New Customer Promotions top
	We currently have the $20 SIGN UP DISCOUNT and TRIAL SHIRT PROMO for first-time customers. The $20 voucher is sent to the customer's registered email address upon sign up. For his first purchase, the customer can either choose a trial shirt, or apply the voucher to his non-trial shirt order. The voucher cannot be used towards the next order.

Frequently Asked Questions
CUSTOMER SERVICE
1.	Response Time
2.	What is the ModernTailor phone number?
3.	Modern Tailor Mailing Address

1.	Response Time top
	ModernTailor customer service representatives are committed to respond via email within 24 hours.

2.	What is the ModernTailor phone number? top
	Modern Tailor provides customer support via email only for now. For any inquiry, please contact sales@moderntailor.com.

3.	Modern Tailor Mailing Address top
	Attn: William Wang Suite 2301, #2077 West Yan An Rd, Jin Qiao Building, Changning District, Shanghai, China 200336 In Chinese: ä¸æµ·å¸é¿å®åºå»¶å®è¥¿è·¯2077å·2301å®¤ï¼éæ¡¥å¤§å¦ é®ç¼200336

Frequently Asked Questions
CANCELLATIONS
1.	What is your cancellation policy?

1.	What is your cancellation policy? top
	Cancellations are accommodated within reasonable circumstances: 1. Order has not yet been put in production upon receipt of cancellation request. 2. The fabric is out of stock. We encourage customers to review all order details before making payment. 2. Order has started production - 50% refund (materials) will be made plus a refull refund of the shipping costs. Vouchers and coupons used in the order will also be reinstated.