| Production and Delivery Guarantee | ||||
| We understand the customers' concerns over online purchases and potential production issues. Although we guarantee that our production process is strong and lean, there are instances that might affect production. See DISCLAIMER below (1-4): 1. The measurements submitted by the customer should have no issues and should follow our suggested process of getting measurements. If customer has additional instructions, he needs to provide very specific guidelines. We will not be held liable for any measurement issues as long as we follow the measurements submitted by the customer. 2. In case there are issues with measurements, our quality team would inform the customer to update his profile accordingly, again giving in the proper measurement instructions. The customer has the responsibility to respond quickly, check his account status and coordinate with sales@moderntailor.com We make sure that all email correspondences and "order review" issues are resolved within 24 hours. If you have not received any reply from us, please check your other email folders or contact sales@moderntailor.com 3. The customer's choice of fabric needs to be taken from the list of available fabrics on our website. Although unlikely, if the fabric is not available, we will inform the customer within 1 to 2 business days. 4. We can not guarantee smooth production and customer satisfaction experience on situations beyond our control like country-mandated holidays, natural disasters, force majeure and third party partner delay (like courier delay). Dress Shirts by ModernTailor Moderntailor News Dress Shirt and Men's Fashion Tips  |
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| (Last updated at: 2010-09-27T17:19:58.327-07:00) | ||||
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